Should you ship your instrument, and your issue is a simple one (or your instrument is under warranty), you will only be charged for the shipping return of your instrument. Otherwise, you will be contacted for an estimate on parts and labor before repairs are made.
Alternate Mode products are warrantied against defects due to materials or workmanship for a period of 90 days labor, 6 months for FSR sensors and 1 year for all other parts. Save your sales receipt as proof of warranty.
WARRANTY RESTRICTIONS: Damage or defects sustained through unauthorized repair or tampering, or abusive treatment or exposure to moisture are not covered by this warranty. The warranty does not cover damages to this Alternate Mode product as a result of improper line voltage. The shipping expenses and arrangements for the repair are the responsibility of the purchaser. Save the original packing carton for shipping. Alternate Mode will make final decisions regarding eligibility for warranty after evaluation.
If your Alternate Mode product is out of the warranty period and is in need of repair, please contact Alternate Mode directly to obtain a Return Authorization Number. This number must be included with the product you are returning for service. All shipping expenses and repair costs will be the responsibility of the purchaser.